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ronelhamaty · Senior Member

Rooting THRILLER!! Please HELP

Aviva · Senior Member

OMG....Thriller is right

Buffington · Guru

RE: Rooting THRILLER!! Please HELP

ronelhamaty · Senior Member

I have made a couple of dolls already, (some of them are on display in the artist showcase) but this is the first time this happend. No, I did not press hard on the the head, just holding it in a firm grip not to slip. And no the head was not exposed to extreme heat or cold!! disbelief

Ronel

-- Edited by ronelhamaty at 22:02, 2009-01-27

Aviva · Senior Member

That's a pretty color mohair you are using. Is that a chestnut brown?
Maybe there is some kind of vinyl adhesive that can be used on it. Of course that doesn't help the value any if you are planning on selling the doll.. Darn...that's a lot of nice rooting it looks like.

ronelhamaty · Senior Member

It is strawberry blonde. It shows more reddish than the actual color. That's 2 days of intense rooting and I must admit it look really nice. Pity is must go to the dust bin. I feel like crying.....

Ronel

Buffington · Guru

Ronel, I was waiting for a response from the office, here it is:

"Vinyl will never do that on its own and is nearly indestructible once completely cooked. There are chemicals out there that people use when reborning that can attack vinyl or any other plastic. It may be possible that this head came into contact with something. Its impossible to really be sure what happened just from a picture. If she wants to send it back to us we will replace it for free anyway."

They said to send it back and they will credit you for the postage and send you a new head. I will pm you with the details.

If you want to save your hair you can pull it out and hold onto it for the next baby. But do pull it out carefully so it doesn't felt or ruin it. HOpefully it's not glued at all. Also be carefully as they will check over the head at the factory and you don't want to make any additional problems on that head so they can find out what happened. OK? :)

PS... they will only replace the bare vinyl blank, not the hair or the paints you used. This is pretty standard practice in the industry.

ronelhamaty · Senior Member

Hi Pat

Thank you for your reply. I did send my details from my private mailbox. I hope you get it, if not just let me know.

Thanks
Ronel

Buffington · Guru

I got it and pm'd you back hun :)

Aviva · Senior Member

Too bad they don't pay you for all the time you put into it. That's a shame.. But I know that's how it goes.

sara zata · Guru

The rooting was looking so good too, sorry that happened to you. I had one replaced also. They are a fair company to deal with. Just wish the dollar was better so I could buy th ones in my cart. XXXX June.

Buffington · Guru

I wish our American dollar was better! YIKES! We're losing ground here :(
I'm in the same boat as you June, not being able to get the kits in my cart either :( But eventually hopefully we will.

ronelhamaty · Senior Member

Hi Pat

I have send the Jody head back to the Company. So Jennifer can be on the look for her in 10-12 days.

Thanks
Ronel

-- Edited by ronelhamaty at 19:51, 2009-02-05

Buffington · Guru

I'll let her know Ronel!
Sorry for the inconvenience. Let us see your new Jody head in the artists showcase when it's done ok? :)
HUGS

Buffington · Guru

Jennifer said she has now sent you the new Jody head. You can look for it soon. :)

ronelhamaty · Senior Member

Thanks Pat

What did she say was the reason for the cracks, I would love to know. I also send her the name of the thinner i used. maybe that caused a reaction with the vinyl.

Buffington · Guru

She didn't know yet as they were sending it to be checked out. I asked her to let me know when she finds out something. OH! Good idea of sending her the type of thinner you used. :) We'll have to wait and see.

Date: Sep 23, 2009

this sounds to me like there was a weakness in the head in the product. some sort of fault,probably a one off.very sorry to hear of your bad luck after all the hard work.but never mind. smile

you will get there in the end.with love new reborner teresa.

Buffington · Guru

In any product there can be little random anomilies that can react. Thank you for your input. This issue has been solved and all are happy once again :)